Terms and Conditions

Last Updated: 26/09/2024

These Terms and Conditions (“Terms”) govern the relationship between Mowwa Ltd ("We", "Us", "Our"), a lawn care company registered in the UK, and you ("You", "Your"), the user of this website and/or customer of Our services. By using this website and/or purchasing any of Our services, You agree to be bound by these Terms.

1. Definitions

"Services": refers to the lawn care, treatment, and any other related services provided by Us.
"Contract": refers to the legally binding agreement between You and Us once an order for services is confirmed.
"Subscription": refers to Our subscription-based plans for lawn care services, including Mow, Grow, and Manicure.
"Website": refers to www.mowwa.co.uk and any affiliated domains.

2. Service Plans

We offer three subscription-based lawn care plans:

Mow: Standard lawn mowing and maintenance.
Grow: Includes the Mow plan plus fertiliser and weed/moss treatments.
Manicure: Includes the Mow and Grow plans plus mechanical treatments like scarifying, aeration, topdressing, and overseeding.

3. Payment Terms

Payments for ongoing subscription plans will be made by automatic billing, using clients' card details stored securely on file.
Payments are billed on the 1st of each month unless otherwise agreed upon.
Clients can upgrade or downgrade their plan at any time. Monthly payments for changes will take effect immediately or on the next payment cycle, whichever comes first.
At the point of upgrading or downgrading, there may be an additional fee or refund to balance out any services either carried out or not carried out during the previous plan.
Additional one-off services will be billed separately upon completion of the work and are not included in the monthly lawn care plan.
Prices are inclusive of VAT unless otherwise specified.
Failure to make payments may result in suspension or termination of the services.

4. Cancellation and Refund Policy

Subscription plans require one full billing cycle’s notice for cancellations.
We will continue to carry out any services due during the cancellation period unless otherwise stated by the client.
If the client does not wish for services to be carried out during the cancellation period, We reserve the right to charge a cancellation fee equivalent to one full billing cycle.
At the time of cancellation, We will calculate the total cost of all individual services performed between the start of the season (March) and the date of cancellation. Any outstanding balance will be due within the cancellation period. If a refund is due, it will be processed and paid within the cancellation period.

5. Service Commencement

Subscription plan services will begin once the first payment has been received.
If a client requests services to be performed before the first payment is made, these will be billed separately as individual services until the subscription plan officially starts.

6. Service Delivery

Lawn care services are provided during specific months as outlined in the service plan. Mowing typically takes place between March and November, with winter maintenance included.
Our flexible mowing schedule will automatically adjust to weekly visits during the summer months of May, June, and July.
Fertiliser applications are applied approximately every 8 weeks (or 2 months).
Mechanical treatments are typically carried out between March and April, and September and October.
We reserve the right to modify the service schedule due to weather or other unforeseen circumstances.
You are responsible for ensuring that We have access to Your property to deliver the services. If access is restricted, We will reschedule at Our discretion.

7. Liability

We will not be liable for any indirect or consequential losses, including but not limited to loss of profits, business, or reputation, as a result of using Our services.
We are not responsible for damage to property unless caused by Our negligence.
You must inform Us of any underground utilities or other potential hazards on Your property.

8. Intellectual Property

All content, including text, images, and designs on this Website, are the property of Mowwa Ltd unless otherwise stated.
You may not copy, reproduce, or distribute any part of this Website without prior written permission from Us.

9. Complaints and Dispute Resolution

Complaints can be made in writing, via email, or phone call.
For weekly visits (every 7 days), any complaints regarding the service must be made within 3 days of the visit to allow time for Us to address and rectify the issue before the next scheduled visit.
For other services, complaints should be made within 7 days of the occurrence.
For lawn cuts, We will endeavour to rectify the issue in the same week provided adequate notice is given. For other issues, We will aim to rectify the issue within 14 days.
Disputes will be subject to UK law and handled through the UK court system, if necessary.

10. Data Protection and Privacy

We will collect and store Your personal data in accordance with the General Data Protection Regulation (GDPR).
For more details on how We handle Your personal data, please refer to Our Privacy Policy [insert link].

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Amendments

We reserve the right to amend these Terms at any time. Any changes will be effective upon posting on this Website. It is Your responsibility to review these Terms regularly.

13. Contact Information

If You have any questions about these Terms, please contact Us at:
- Email: info@mowwa.co.uk
- Phone: +44 (0) 7515729439
- Address: Mowwa Ltd, 27a Bayfield Close, Hade Edge, Holmfirth, HD9 2QX, UK.