Privacy Policy

Last Updated: 26/09/2024

At Mowwa Ltd ("We", "Us", "Our"), your privacy is important to us. This Privacy Policy explains how We collect, use, and protect your personal information when you use Our website (www.mowwa.co.uk) or services. By using Our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect and process the following personal information:

Personal Identification Information: Name, address, phone number, and email address.
Payment Information: Card details are securely stored for subscription billing.
Service-Related Information: Information about your property, lawn care requirements, and any communications related to services.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, and usage data when interacting with Our website.

2. How We Use Your Information

We collect and use your information for the following purposes:

To Provide Services: To manage and deliver Our lawn care services and manage your subscription plans.
Payment Processing: To process payments and ensure smooth billing for Our services.
Customer Support: To handle inquiries and complaints, and provide customer support.
Marketing and Communication: To send you updates, offers, or promotional content, provided you have given your consent for such communications.
Compliance: To comply with legal obligations and regulations.

3. Legal Basis for Processing

Under GDPR, We rely on the following legal bases for processing your personal data:

Contractual Obligation: To fulfil the contract for the services you have requested.
Legitimate Interests: For administrative purposes, improving Our services, and managing Our business.
Consent: For marketing communications, provided you have opted in. You can withdraw consent at any time by contacting Us.

4. Data Sharing and Disclosure

We may share your personal data with:

Service Providers: Third-party providers involved in the operation of Our business, such as payment processors, hosting services, and IT support.
Legal Obligations: Where We are required to disclose information in response to legal obligations, court orders, or to protect Our legal rights.
Business Transfers: In the event that We sell or merge Our business, personal data may be transferred to the new owners.

We will never sell or share your personal data with third parties for marketing purposes without your explicit consent.

5. How We Store Your Data

We implement appropriate security measures to protect your personal information from unauthorized access, loss, or misuse. This includes:

Encryption: Payment details are stored securely using encryption.
Access Control: Access to your personal data is limited to authorised personnel only.
Data Retention: We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

6. International Transfers

We store and process your personal data within the UK and European Economic Area (EEA). However, we use Jobber, a CRM and payment processor based in Canada. Canada has been recognised by the European Commission as providing an adequate level of data protection. When transferring your personal data to Jobber, we ensure that it is protected in accordance with GDPR requirements.

If We need to transfer your data outside of the UK, EEA, or Canada, We will ensure that it is protected by using appropriate safeguards, such as Standard Contractual Clauses or other legal mechanisms.

7. Your Data Protection Rights

Under GDPR, you have the following rights:

Right to Access: You have the right to request copies of your personal data held by Us.
Right to Rectification: You can ask Us to correct any inaccurate or incomplete personal data.
Right to Erasure: You can request the deletion of your personal data where there is no lawful reason for Us to continue processing it.
Right to Restrict Processing: You can request that We restrict the processing of your data under certain conditions.
Right to Data Portability: You can request that We transfer your data to another organisation or to you.
Right to Object: You can object to the processing of your data where We are relying on legitimate interests.

To exercise any of these rights, please contact Us at [Insert Contact Email]. We will respond to your request within one month, in accordance with the GDPR.

8. Cookies

Our website uses cookies to improve your experience and to analyse website traffic. You can choose to accept or decline cookies through your browser settings. For more information, please see Our Cookie Policy [insert link].

9. Marketing Communications

If you have opted to receive marketing communications from Us, We will send you emails about Our services, promotions, or updates. You can unsubscribe at any time by clicking the "unsubscribe" link in the email or contacting Us at [Insert Contact Email].

10. Data Breaches

In the event of a data breach that affects your personal data, We will notify you and the relevant authorities in line with UK data protection law and GDPR within 72 hours of becoming aware of the breach.

11. Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and where appropriate, We will notify you via email or other means. It is your responsibility to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how We handle your personal data, please get in touch with Us at:

Email: info@mowwa.co.uk
Phone: +44 (0) 7515729439
Address: Mowwa Ltd, 27a Bayfield Close, Hade Edge, Holmfirth, HD9 2QX, UK.

If you are not satisfied with how We handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.